SHIPPING
We currently offer FREE GROUND SHIPPING when shipping GROUND only to the 50 United States, on $99 orders and above (after other promotions and discounts and before taxes and shipping). Free ground shipping offers are for orders shipped to one address only. This free shipping offer does not apply to any expedited shipping methods. The shipping method may be USPS, UPS, FEDEX, Sure-Post or Smart-Post at our discretion determined by shipping origin, destination, package size and weight. Shipping costs for orders up to $98.99 are $9.95 and from there up are free ground. We do not require a signature upon delivery for our shipments. Some exceptions to this policy may include flag poles, very heavy items or very large items or items that we sell wholesale to marinas and yacht clubs. Shipping surcharges for these items will be calculated and communicated to the customer prior to processing an order. Only one promo code, coupon code, free shipping code or special promotion may be used with a single order.
Shipping times will vary with ground shipping and could take up to a week depending upon destinations. When calculating ship times, the day of shipment is not one of the days and weekends and holidays are also not part of the calculation.
ALASKA, HAWAII and APO Shipments
We will gladly ship to Alaska and Hawaii and other US Territories, APO's, FPO's and DPO's provided we ship Priority Mail. Rates above apply.
CANADA, AUSTRALIA, Other OVERSEAS Shipments
We will gladly ship to CANADA, AUSTRALIA, and other overseas countries provided we ship via International Priority Mail. Please CONTACT US either by email, info@beaverflags.com or by phone, 727.329.8364 to place an order or ask about shipping overseas. PLEASE NOTE that any duties, taxes, fees will be your responsibility and collected from you prior to your delivery and that the shipping costs that are presented to you are for shipping only.
*COUPON CODES and DISCOUNTS
Beaver Flags occasionally offers SALES, DISCOUNTS, COUPONS and PROMOTIONS. These discount coupons, promo codes, sales prices and extended free shipping offers are valid only during the times and dates specifically stated in the promotion and cannot be applied to prior sales. One promo code, coupon code, or special promotion may be used with a single order.
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to us at 727.329.8364 or info@BeaverFlags.com.
OTHER SHIPPING ISSUES...
Some flag poles and other larger items are shipped by freight carrier. The carrier will schedule a delivery time and provide curbside delivery. You are responsible for moving these items from curbside. You are also responsible for all freight charges and/or shipping charges and restocking fees if you refuse delivery of furniture items. Both of the freight/shipping charges and the restocking fee will be subtracted from any refund if you refuse delivery or cancel your order while your merchandise is in transit. We do not ship larger items to Canada, Hawaii or Alaska.
RETURNS
For all products, excepting CUSTOM printed and CUSTOM sewn applique flags, burgees, pennants and banners which are non-refundable and non-returnable, if, FOR ANY REASON, you are not completely satisfied with your purchase, you may return it, fully insured by whatever method you choose, TO OUR FACILITY in St. Petersburg, FL within 30 days of receipt, for a store credit or a refund of the cost of the item purchased, MINUS any shipping and handling costs that we incurred shipping to you. All returns must be in exceptional, unused, unworn, unaltered condition with original box and packaging materials (including any informational product cards or pamphlets and boxes), and RECEIVED by us in our facility within the 30 days.
Exceptions to this return policy include Gift certificates, special orders, personalized flags, custom orders as stated above and BULK ORDERS of 3 or more of the same item. These sales are final.
To process A RETURN YOU may go to your "Completed Orders Page" in your account on our website and complete the form or you may contact Customer Service via email or by phone at 727.329.8364 for a return authorization number. This RMA number is valid for 30 days from the date of shipment to you. After receipt of the RMA please:
Return your item to our facility in St. Petersburg, FL, in its original packaging materials just like they were received. Insure the return for its full value. We will not accept returned items damaged in transit so you would have to recover from the shipping company if damage occurs. No refunds will be given for returned items broken in shipment. On accepted returns we will refund the value of the item, less any shipping costs that we incurred due to free shipping offers. Refused delivery of ordered items, may not be accepted by us as a return and no refund will be due or we may accept the item back with a 25% restocking fee. If this return policy is not followed, we may refuse the return or charge a minimum 25% restocking fee at our sole discretion. Please allow at least one billing cycle for your credit to appear on your statement.
We will process your credit as soon as possible after receipt of your return. Your reimbursement will be made as follows:
Beaver Flags Gift Card if the recipient was not the purchaser
Refund Check if the order was paid for by cash or check
Credit to the original credit/debit card used
For questions concerning returns call us or e-mail us at: info@BeaverFlags.com
DAMAGED SHIPMENTS or DEFECTIVE ITEMS...
If your product was damaged in shipment to you or if you believe that there is a defect with the item, please call us immediately at 727.329.8364. It is very important for you to keep the all original packaging. We will replace any damaged item or defective item at no cost to you and handle the processing of the return of the product, if we are notified within 3 days from the date the product was received.